The Vendor Suitability portion of a vendor's profile contains multiple components, some of which are set manually while others are automated. Below is a full explanation of each component: 

• Rank/Preference: Your ranking of this vendor, a higher number is a vendor you prefer to use over a similar vendor with a lower rank. Your preference will likely consider all other suitability factors, as well as other soft factors like loyalty, communication, professionalism, etc. This is the only suitability indicator that you, as the user, directly set. If nobody in your company has manually set a vendor's rank, it will remain at the midpoint. 
   
• Time Performance: The on-time performance of this vendor, a higher number is better. The base score is the percentage of work orders completed on-time, considering work orders that have both a date required and a date completed. The adjusted performance score calculates the average time period late or early on work orders, adds 10 points per day completed ahead of schedule, and subtracts 10 points per day completed behind schedule. The range is from -100 to 100, where 0 is the average. -100 is in the red, 100 is in the green, and 0 is in the blue. Everyone starts with 0, which means they have neither gained time nor lost time.
   
• Budget Performance: The on-budget performance of this vendor, a higher number is better. The base score is the percentage of work orders where the total is less than or equal to the estimate, considering work orders that have both an estimate and a total. The adjusted performance score calculates the average dollar value under or over on work orders, adds 1 point for every $10 under the estimate, and subtracts 1 pointsfor every $10 over the estimate. This range is from -100 to 100, where 0 is the average. -100 is in the red, 100 is in the green, and 0 is in the blue. Everyone starts with 0, which means they have neither gained money nor lost money.
   
• Experiences Rating: The rating of this vendor from experience surveys submitted by the person requesting maintenance, after work orders are completed. This ranges from 0 to 10. Just like other experience rating systems that people are familiar with (like Yelp, Tripadvisor, Google, etc.), a person who does not have any ratings is given no stars, i.e. experiences always start at 0, forcing a person to prove themselves to get a rating.
   
• Service Conditions, Restrictions, Terms: This is the vendor's own declaration, or your determination from the services agreement, of the conditions, restrictions, and terms that apply to any service the vendor provides. For example, you may have an HVAC vendor who only works on a specific brand of equipment, a plumber who only replaces components and does not repair them, or a landscaper who does houses but not apartments.
   
• Service Area: This is the freeform description of the geographic area where the vendor will provide service. For example, it could say anywhere within 30 minutes drive of the city limits.
   
• Service ZIPs: This is a list of ZIP codes where the vendor will provider service. It is matched against the ZIP codes of a unit or property to determine if this vendor should or should not be assigned.

When assigning work to a vendor, or considering them for inclusion on an RFQ, Vendor Suitability is an essential factor.