Whenever you do something like schedule an inspection, a move-in, or create a work order in Harmony it’s automatically added to your collaborative calendar. Also, when you have a scheduled event where another person is involved, you have the option of sending an appointment confirmation by text or email. The other person will then have the opportunity to confirm, cancel, or reschedule the appointment, and your calendar will display their response.

Appointment confirmations are responded to through your website, when your portal configuration is complete and you have a HERO Website. Otherwise, confirmations are done from a standalone link.

To customize the message when you send an appointment confirmation, go to Settings > Messages & Letters > System Message & Letter Templates > Appointment Confirmation: Any. Adjust the template to your liking, and select Save.

To send an appointment confirmation, select the Send Appointment Confirmation button that displays on a scheduled event, like a work order, meeting, move-out, or showing. The message will be sent at the time you selected, according to the person's configured message preferences. It's typical to send appointment confirmations at a time when it is meaningful and reliable, such as the day before or morning of the scheduled event.

When an appointment confirmation is received, a notice displays in your Updates & Alerts. Select it to view the original item and the appointment confirmation.

When a scheduled event is pending appointment confirmation, an icon indicates this on your calendar. The icon updates once appointment confirmation is received, indicating whether the person confirmed as scheduled, requested to reschedule, or requested to cancel.