Member Survey

Member Survey

Help us, so we can better help you.

Give us your honest take on Harmony, and insight on your overall experience and engagement with HERO PM.

The 16 short questions should take about 10 minutes to complete.

Question 1 of 16

How likely are you to recommend Harmony to a fellow property manager?

Pick the number that best reflects your view today.

0
1
2
3
4
5
6
7
8
9
10
Not likely at all
Extremely likely
Question 2 of 16

Overall, how satisfied are you with Harmony today?

Pick the face that looks like yours when you think of Harmony.

😤
Very dissatisfied
🙁
Dissatisfied
😐
Neutral
🙂
Satisfied
😍
Very satisfied
Question 3 of 16

How do you primarily think of Harmony today?

When someone asks you what Harmony is to you, how would you respond? (There's no wrong answer)

Trust Accounting Platform
Maintenance Platform/CMMS
CRM/Client Relationship Management Platform
Website/SEO Platform
Staff Training/SOP/P&P/eLearning Platform
Payment Platform
Application & Screening Platform
Listing Marketing/Vacancy Management Platform
Document Management Platform
Inspections Platform
Lease/Contract Management Platform
Property Management ERP/Cloud SaaS
Question 4 of 16
Trust Accounting: What is it?

Buttoned down, no drama accounting for property managers and their bean counters. Automation where it fits; clarity everywhere.

  • Full double-entry trust accounting
  • Payments with credit cards, debit cards, and ACH
  • One-click owner distributions with automated statement and email
  • Multi-array, multi-level reporting
  • Automated flexible configuration of recurring charges, bills, invoices, and late fees

Which best describes you on trust accounting?

?
Never heard of this
I had no idea this was part of Harmony
!
Aware, but don't use
I know this is in Harmony, but skip it
Use regularly
Using this in Harmony is part of my routine
Question 5 of 16
Maintenance: What is it?

From "the dishwasher's broken" text to a paid vendor invoice, with the right worker matched, scheduled, and keys checked out. No sticky notes required.

  • Complete Computerized Maintenance Management System (CMMS)
  • Work requests, work orders, quote requests, architectural requests, and work permits
  • Advanced scheduling and coordination with appointments and vendor/occupant communication automation
  • Vendor suitability with ranking, service area matching, and automatic time/budget performance analysis
  • Direct and thorough integration with invoicing
  • Key/access and resource assignment and tracking

Which best describes you on maintenance?

?
Never heard of this
I had no idea this was part of Harmony
!
Aware, but don't use
I know this is in Harmony, but skip it
Use regularly
Using this in Harmony is part of my routine
Question 6 of 16
CRM: What is it?

Every email, text, and call logged to the right person. Everyone in-the-know...always. Templates ready. Drip campaigns chasing the follow-up so you don't have to.

  • Powerful Client Relationship Management (CRM)
  • Extensive contact and interaction tracking with follow-on actions
  • Email, text, and phone messaging and logging
  • Automated system communications with template-based text/email messaging
  • Campaign creation and management with automated messaging

Which best describes you on CRM?

?
Never heard of this
I had no idea this was part of Harmony
!
Aware, but don't use
I know this is in Harmony, but skip it
Use regularly
Using this in Harmony is part of my routine
Question 7 of 16
Engagement: What is it?

Your website, your SEO, your team's P&P library, and an AI chatbot pulling from the same knowledge. Everyone knows what to do, and it's just the way you want it.

  • Tools for engaging with your team and the public
  • Website with custom design options, and SEO structure and automation
  • Domain, DNS, email, SEO, and content management services
  • Learning management with LMS and custom video course design and development for your team
  • Knowledge management with your company knowledge (P&P/SOP); connections to search and AI Chatbot, for your team and clientele

Which best describes you on engagement?

?
Never heard of this
I had no idea this was part of Harmony
!
Aware, but don't use
I know this is in Harmony, but skip it
Use regularly
Using this in Harmony is part of my routine
Question 8 of 16
Listings: What is it?

Any vacancy. Hundreds of rental sites. AI helps you with inquiries, while showings always show.

  • Full vacancy marketing to attract quality tenants
  • Distribution and redistribution of listings to hundreds of websites
  • Advanced unit/property photo/image and video optimization and hosting
  • Inquiry and notification management with automation and AI
  • Showing scheduling with appointment confirmation system
  • Reporting and tracking, including marketing reports for owners

Which best describes you on listings?

?
Never heard of this
I had no idea this was part of Harmony
!
Aware, but don't use
I know this is in Harmony, but skip it
Use regularly
Using this in Harmony is part of my routine
Question 9 of 16
Applications: What is it?

Build a rental app to match exactly what you need, with flexibility you've never experienced. Identify rejections even before you screen. Co-applicants invited with one tap. ID, pay stubs, and bank statements upload inline. Listing → applicant → screening → tenant → lease, all in a few minutes.

  • Powerful and flexible rental applications and screening
  • Configure your application exactly to your liking with optional dynamic fields
  • Tenants apply from your listing with any device: phone, tablet, computer
  • Advanced configurable automation with pre-screen app scoring, one-click screening, and optional self-screening
  • Compliant inline collection of ID photos, bank statements, and other supporting documentation
  • Integrated CRM messaging for acceptance/rejection/more info required, with adverse action options

Which best describes you on applications?

?
Never heard of this
I had no idea this was part of Harmony
!
Aware, but don't use
I know this is in Harmony, but skip it
Use regularly
Using this in Harmony is part of my routine
Question 10 of 16
Candidacy: What is it?

Applications for intake of staff, ICs, vendors, and referral sources. Each has its own criteria and lists. From prospect to onboarded, accurate every time.

  • Bring people into your business with controlled applications and onboarding
  • Configure separate applications for staff, IC (1099) workers, vendors, and referral sources
  • Integrated employment screening with full reporting
  • Compliant collection of documentation like proof of insurance, certifications, IDs, and resumes/CVs
  • Automated transition from acceptance to onboarded

Which best describes you on candidacy?

?
Never heard of this
I had no idea this was part of Harmony
!
Aware, but don't use
I know this is in Harmony, but skip it
Use regularly
Using this in Harmony is part of my routine
Question 11 of 16
Agreements: What is it?

Leases, reservations, management contracts, services agreements, all on one engine. Renewals fire on schedule. Violations push themselves along. MTM holdovers handle themselves. eSignatures lock in. Everything structured, with infinite flexibility.

  • Full management of all your agreements: lease, reservation, management, and services
  • Automated tools for renewals and transition to month-to-month/holdover
  • Direct integration with notices, forms, and immutable eSigning
  • Automated inclusion of conditionally required addendums and disclosures
  • Unparalleled flexibility in configuring agreement parameters, charges, bills, and more

Which best describes you on agreements?

?
Never heard of this
I had no idea this was part of Harmony
!
Aware, but don't use
I know this is in Harmony, but skip it
Use regularly
Using this in Harmony is part of my routine
Question 12 of 16
Inspections: What is it?

AI builds the inspection list from your unit data. You walk and tap. Repair costs land in front of the tenant immediately. Vendors can be dispatched in seconds.

  • Inspection app to inspect your rental properties
  • Multiple pre-defined inspection types with flexible configuration
  • Automated AI generation of components to inspect by unit parameters and inspection type
  • Optional configurable repair costing with end-of-inspection presentation to tenant
  • Direct integration with maintenance functions for repairs and improvements

Which best describes you on inspections?

?
Never heard of this
I had no idea this was part of Harmony
!
Aware, but don't use
I know this is in Harmony, but skip it
Use regularly
Using this in Harmony is part of my routine
Question 13 of 16
Activities & Projects: What is it?

Every turn, acquisition, onboard, meeting, and delivery, runs on a template you built, on the calendar you trust, with the system communicating in the background all the way.

  • Manage tasks, events, communications, schedules, deliveries, and pickups
  • Create multi-component project templates that can include any series of scheduled activities (task, communication, etc.)
  • Track everything by calendar, and Gantt chart
  • Assign and track outcome responsibility/oversight/delegation, with time and money costing
  • Assign company-owned or owner-owned resources to tasks or events

Which best describes you on activities & projects?

?
Never heard of this
I had no idea this was part of Harmony
!
Aware, but don't use
I know this is in Harmony, but skip it
Use regularly
Using this in Harmony is part of my routine
Question 14 of 16
Harmony U: What is it?

Onboard a new hire in chunks instead of a binder. Power users get advanced classes. Expand your operation into new areas of Harmony with confidence.

  • Online learning platform covering all of Harmony
  • Onboarding processes to deploy new features in your workflow
  • Courses, classes, and segments so your team can learn Harmony in bite-sized chunks
  • Advanced classes for administrators and power users

Which best describes you on Harmony U?

?
Never heard of this
I had no idea this was part of Harmony
!
Aware, but don't use
I know this is in Harmony, but skip it
Use regularly
Using this in Harmony is part of my routine
Question 15 of 16

How familiar are you with these terms/concepts as used within Harmony?

Pick the box that best reflects your familiarity, how well you could explain the meaning of the term. This is not how good you are at it, but how familiar you are with the concept and meaning specific to Harmony.

 
No idea
Aware
Familiar
Expert
Adverse Action
😟
😕
😏
😲
SEO
😟
😕
😏
😲
Loginless
😟
😕
😏
😲
Key Log
😟
😕
😏
😲
Showing
😟
😕
😏
😲
3-Way Reconciliation
😟
😕
😏
😲
AEO
😟
😕
😏
😲
ILS
😟
😕
😏
😲
Transaction String
😟
😕
😏
😲
Generative AI
😟
😕
😏
😲
ESA
😟
😕
😏
😲
Job Log
😟
😕
😏
😲
LMS
😟
😕
😏
😲
Pet DNA
😟
😕
😏
😲
CRM
😟
😕
😏
😲
Trusted Transfer
😟
😕
😏
😲
KnowledgeBase
😟
😕
😏
😲
Gantt Chart
😟
😕
😏
😲
Microlearning
😟
😕
😏
😲
Make Ready
😟
😕
😏
😲
Month to Month
😟
😕
😏
😲
Question 16 of 16

How would you identify yourself?

Answer as many questions as you're comfortable with. PMID is required, but you can click the link to stay anonymous.

What is your PMID, your account ID with HERO PM? (Don't know, or want to stay anonymous? Click here.)
What is your name?
What is your level of comfort with technology?
How do you generally feel about AI, as it applies to business operations?
What types of management do you do, and how many doors do you manage?
How long have you/your company been a HERO PM member?

Do you have any additional parting thoughts, requests, or questions?